Privacy Policy

1. Introduction

At Splashwork Animations (www.splashworkanimations.com), we are committed to respecting and protecting your privacy. We recognize the importance of the personal data you entrust to us, and we adhere to the highest standards when it comes to processing and safeguarding that information. This Privacy Policy outlines how we collect, use, store, and share your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

We maintain a privacy-first approach and apply robust security and transparency practices consistent with our commitment to the rights of individuals and users.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all personal data collected when you access or use the services available through www.splashworkanimations.com. This may include usage of our website, customer service interactions, account registration, and any associated communications.

For purposes of the General Data Protection Regulation, Splashwork Animations is the data controller with respect to the data collected via this website. All inquiries regarding this policy or the exercise of your rights should be directed to [email protected].

3. Categories of Data Processed

We may collect, process, and store the following categories of personal data, depending on how you interact with our services:

a) Usage Data – This includes information about how you use our website and services such as pages viewed, clickstream data, browser type and version, IP address, time zone setting and location, and other similar technical information.

b) Account Data – If you register for an account, we may process your full name, billing/shipping address, email address, phone number, and account credentials.

c) Profile Data – This may include your purchase history, preferences, feedback, behavior on the site, and stored settings.

d) Communication Data – This includes all correspondence with us via email or web forms, including support requests, user inquiries, and records of communication history.

e) Technical Data – This covers device information used to access our services, operating system, screen resolution, system configuration, and internet connection details.

f) Transaction Data – This includes payment details (processed via third-party processors), order history, fulfillment status, and delivery tracking information.

g) Preference Data – Information regarding marketing consents, notification preferences, product interests, and advertising choices.

4. Legal Bases for Processing

We rely on several legal bases for processing personal data, as defined under applicable law:
– Contractual Necessity – To fulfill our contractual obligations when you purchase a product or service.
– Consent – When you explicitly agree to our processing activities, such as subscribing to newsletters or accepting cookies.
– Legitimate Interests – For activities that are essential to our operation and do not override your fundamental rights, such as improving our website or preventing fraud.
– Compliance with Legal Obligations – When processing is necessary to satisfy regulatory or legal requirements.

5. Your Rights

As a data subject under GDPR and/or CCPA, you possess the following rights:

– Right of Access – You may request access to the personal data we hold about you.
– Right of Rectification – You may request corrections to inaccurate or incomplete personal data.
– Right to Erasure – You may request your data be deleted from our systems under specific conditions.
– Right to Restriction – You may request limited processing of your data in certain scenarios.
– Right to Portability – You may request to receive your data in a structured, commonly used, and machine-readable format.
– Right to Object – You may object to our processing based on legitimate interests or direct marketing.
– Right to Opt Out (CCPA) – You may request to opt out of the sale of personal data, if applicable.
To exercise any of these rights, please contact us at [email protected].

6. Security Measures

We implement comprehensive organizational and technical controls to help safeguard your personal data, which include:
– Data encryption in transit and at rest
– Role-based access control and multi-factor authentication
– Regular system backups and audit logging
– Employee training and access awareness programs
– Secure software development and regular vulnerability testing

7. International Transfers

In cases where your personal data is transferred outside the European Economic Area (EEA) or California, we ensure such transfers comply with applicable data protection laws. Safeguards may include standard contractual clauses approved by the European Commission and adherence to relevant regional adequacy standards.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, including legal, contractual, and operational obligations. Specific retention periods are as follows:

– Usage Data: 26 months
– Account Data & Profile Data: Active duration of account + 12 months
– Transaction Data: 7 years (for legal and financial compliance)
– Communication Data: 3 years from the last interaction
– Preference Data: Retained until withdrawal of consent or update of preferences

9. Cookie Policy

We use cookies and similar tracking technologies on www.splashworkanimations.com to enhance the user experience and analyze site performance. Cookies fall into the following categories:

– Essential Cookies – Necessary to operate core website functions, such as account authentication and shopping cart use.
– Functional Cookies – Enable personalized features and user settings.
– Analytics Cookies – Used to understand how visitors interact with the site, improve performance, and gather statistical data.
– Performance Cookies – Help us test and improve functionality and layout.

10. Cookie Management and Compliance

In compliance with GDPR and CCPA, we provide clear options to manage your cookie preferences. Upon your first visit, you will receive a cookie banner allowing you to consent to or decline specific categories of cookies. You may also change your preferences at any time via our Cookie Settings page or through your web browser settings.

“Do Not Track” signals are honored where legally required, and we provide mechanisms for opting out of certain types of data processing.

11. Children’s Privacy

We do not knowingly collect personal data from children under the age of 13. If we learn that personal data has been collected from a child without verified parental consent, it will be deleted promptly. If you believe we may have inadvertently collected such information, please contact us at [email protected].

12. Policy Updates

We reserve the right to update or amend this Privacy Policy to reflect changes in our data practices or legal obligations. Any significant changes will be communicated via our website or direct email notification, where required.

13. Contact

For questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact our privacy team by email at [email protected].

We are committed to maintaining compliance with applicable data protection laws and to resolving any privacy-related concerns thoroughly and promptly.